All item sold out enjoy at least 6 months - 1 year warranty from the time of delivery, some item may have more than 1 year which is stated in product description. Eco Enigma will repair or exchange any product that fails to meet the specifications provided within the product's warranty period. Below states the terms of warranty provides by the brands sold under Eco Enigma. If your item is purchased from a marketplace where manage by Eco Enigma, the warranty below will apply. Kindly be informed that proof of purchase (receipt or invoice) is required when claiming for warranty.
1. What is NOT covered by this warranty?
a. Crash, scratch, or burn caused by non-manufacturing defects;
b. Product which did not operate in conformance with installation environmental, mechanical or electrical requirements;
c. Any malfunction results from misuse, abuse, vandalism, neglect, improper modification, disassembling, storage, transportation, or handling;
d. The original identification markings on the product have been tampered, removed, or defaced;
e. Damage caused by the operation of the unit with a low charged or defective battery;
f. Damage caused by reliability or compatibility issues when using unauthorized third-party parts;
g. Failure and damaged caused by force majeure.
2. The warranty need to know.
a. Customers are responsible for shipping cost when sending their product(s) back; Technical Support will examine and identify the problem and responsibility; Eco Enigma will cover all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customers if it is a quality problem in itself ;
b. If the product is deemed not to be covered by this warranty, we will contact customer to accept the repair cost, or on its option, have the product returned back to the customer with delivery fee apply;
c. Customers can contact firstname.lastname@example.org / email@example.com for more details of maintenance process.
3. Warranty by brands
Ögon Designs products are covered by a 2 years warranty against manufacturing defects (with normal usage and following the directions given by the manufacturer).
Ögon Designs' warranty does not cover unreasonable or abnormal use of the product, damages (fall, shock), as well as the normal wear and tear of the product.
All TIC Travel products are covered by a 12 month manufacturing warranty
All backpacks by XD Design comes with a 1 year warranty
All cable by NONDA comes with a lifetime warranty against manufacturing defects.
When we say "lifetime warranty", we are referring to the life of the product, not the life of the buyer or any other individual. Over time, products will become worn and obsolete, and materials and parts will wear down or may become unusable due to advances in technology. A lifetime product warranty therefore means that the product over its reasonable life span will work the way it is supposed to under normal conditions and use.
We do our best to ensure our products are of the highest quality. However, if there is a problem we offer a 12-month warranty on all bags and a 6-month warranty on sleeves, pouches and wallets. Our warranty only covers product bought on our website